Thank you for shopping with Joli Charme. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and exchanges process. Please carefully read the following policy guidelines:
To initiate a return, please visit our website and go to the Returns section in the website footer. Enter your order number and select the item(s) you wish to return. Please provide a brief explanation for your return request. Your feedback helps us improve our products and services. If applicable, you may upload a picture or proof to support your return request.
Our dedicated team will review your return request and contact you to confirm whether you qualify for a return. We strive to respond to all return requests promptly.
You may initiate a return within 15 days after receiving your order. Kindly ensure that the item(s) are in their original condition. We recommend returning the item(s) via a traceable and trackable shipping method. Please ensure that you include your name, address, contact information, and order number on the outside of the returned parcel. This will ensure the safe and timely delivery of your return package.
** Please note that items purchased during a sale or promotional period are final sale and cannot be returned or exchanged. Please note that the shipping cost for returning the item(s) is the customer’s responsibility and is non-refundable. Only unused, unworn, undamaged, and unwashed items with all labels and tags intact, and in their original packaging, are eligible for return.
Please note that the goods remain the customer’s responsibility until they are returned to Joli Charme. We recommend obtaining proof of postage when returning items.
If you have any further questions or concerns regarding our returns and exchanges policy, please do not hesitate to contact our customer support team. We are here to assist you throughout the process.
Thank you for choosing Joli Charme. We appreciate your support and look forward to serving you again in the future.