Returns:
1. How can I initiate a return?
To initiate a return, please visit our website and go to the Returns section. Enter your order number, select the item(s) you wish to return, and provide a reason for the return.
2. What is the timeframe for returns?
You can initiate a return within 15 days after receiving your order.
3. Who covers the shipping cost for returns?
The shipping cost for returning the item(s) is borne by the customer and is non-refundable.
4. What items are eligible for return?
Only unused, unworn, undamaged, and unwashed items with all labels and tags intact, and in their original packaging, are eligible for return. Items on sale are not eligible for return.
5. How long does it take to process the refund?
Once your return is received and inspected, the refund will be processed within 14 working days.
Exchanges:
1. How can I initiate an exchange?
To initiate an exchange, please visit our website and go to the Exchanges section. Enter your order number, select the item(s) you wish to exchange, and provide a brief explanation for your exchange request.
2. What can be exchanged?
Exchanges are possible for size and/or color replacements, subject to availability.
3. Can I exchange sale items?
Unfortunately, items purchased during a sale or promotional period are not eligible for exchanges.
4. What is the timeframe for exchanges?
Exchanges can be initiated within 15 days after receiving your order.
Shipping:
1. Do you offer free shipping?
Yes, we offer free standard shipping on all purchases above INR 4000 within India.
2. How can I track my order?
You can track your order by visiting the 'Track your order' section in the website footer or by logging into your account.
3. Is expedited shipping available?
Yes, we offer expedited shipping upon request. Please email us at customer@jolicharme.com with the subject line 'Expedited Shipping Request' for more information. Please note you will be charged extra for expedited shipping.
4. What happens if I provide an incorrect shipping address?
You can request a change of shipping address by contacting customer@jolicharme.com. Note that this can only be requested within 24 hours of placing the order and is subject to order dispatch. In case of an incorrect shipping address, Joli Charme reserves the right to charge a reshipment fee.
Cancellation:
1. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Please log into your account, enter your order number, and follow the cancellation instructions.
2. Can I cancel items purchased during a sale?
Unfortunately, items purchased during a sale or promotional period cannot be canceled.
3. How long does it take to receive a refund for a canceled order?
Refunds for canceled orders are processed within 14 working days.
Payment:
1. What payment methods do you accept?
We accept Visa, Mastercard, PayTM, GooglePay, and Netbanking as payment methods.
2. How is GST calculated?
The calculation of Goods and Services Tax (GST) is based on the guidelines provided by the state and central authorities.
3. Is there a minimum order value for free shipping?
Yes, we offer free standard shipping on all orders above INR 4000 within India.
4. How much is the shipping cost for orders below INR 4000?
For orders below INR 4000, a shipping fee of INR 100 will be applied for placing an order for one item, and INR 149 for placing orders for multiple items.
5. Are there any additional charges or taxes besides the product price and shipping cost?
The total amount you pay includes the product price, applicable taxes such as GST, and shipping charges (if applicable). There are no hidden charges.
6. Is my payment information secure?
We prioritize the security of your payment information. We utilize industry-standard encryption technologies to ensure your data is protected during the payment process.
7. Can I pay in a currency other than Indian Rupees (INR)?
At the moment, we only accept payment in Indian Rupees (INR). Please ensure your payment method supports INR transactions.
8. Will I receive an invoice for my purchase?
Yes, you will receive an invoice for your purchase. It will include details such as the order number, items purchased, payment amount, and applicable taxes.
- If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you throughout the payment process.
- Thank you for choosing Joli Charme. We appreciate your support and look forward to providing you with a seamless shopping experience.