Thank you for choosing Joli Charme. We want to ensure that you are completely satisfied with your purchase. If you wish to exchange an item for a different size or color, please carefully read the following guidelines:
To initiate an exchange, please visit our website and go to the Exchanges section in the website footer. Enter your order number and select the item(s) you wish to exchange. Provide a brief explanation for your exchange request. Your feedback helps us improve our products and services.
Exchanges are valid for a period of 15 days after the receipt of the item.
Please note that exchange is only for the replacement of size and/or color. Size/color is subject to availability. Exchange is not possible if the requested size/color is not available. In such cases, please refer to our Returns Policy for alternative options.
Our dedicated team will review your exchange request and contact you to confirm whether you qualify for an exchange. We strive to respond to all exchange requests promptly. You will receive a confirmation email once your exchange is validated. Please note that the time taken for our response will not be counted towards the 15-day exchange period.
**Please be aware that items purchased during a sale or promotional period are not eligible for exchanges. To be eligible for an exchange, the item(s) must be unused, unworn, undamaged, and unwashed, with all labels and tags intact, and in their original packaging.
If you have any further questions or concerns regarding our exchanges policy, please do not hesitate to contact our customer support team. We are here to assist you throughout the process.
Thank you for choosing Joli Charme. We appreciate your support and look forward to providing you with a satisfactory exchange experience.