At Joli Charme, we understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy below:
You can cancel your order within 24 hours of placing it. To cancel your order, simply log into your account, enter your order number, and follow the cancellation instructions provided.
Once your order has been shipped and dispatched from our warehouse, it cannot be canceled. We apologize for any inconvenience this may cause.
If you need to modify your shipping address, you may do so within 24 hours of placing your order by contacting customer@jolicharme.com. However, please note that address modifications are subject to order dispatch. Once the order has been dispatched, address modifications cannot be guaranteed.
Please be aware that items purchased during a sale or promotional period are not eligible for cancellation.
If your cancellation request is successful, a refund for the canceled order will be processed within 14 working days. Please note that the exact timeframe for the refund to reflect in your account may vary depending on your bank or payment provider.
We strive to provide prompt and efficient customer service. If you have any questions or concerns regarding your order cancellation, please reach out to us via email at customer@jolicharme.com with your order details.
Thank you for understanding our cancellation policy. We appreciate your support and look forward to serving you again in the future.